The Saddle Room, in North Yorkshire, has been using our products since 2014. Initially they started with just our till system but expanded to our integrated back-office system, online restaurant bookings, webapp, and tap & pay, after realising the additional benefits of these products.
Leo, the owner, praises the versatility of the software we provide; being able to utilitise online bookings, reporting, and messaging staff in one place. This saves his business time, which is crucial when managing such a busy venue. The Saddle Room has had substantial organic growth over the period we have worked together, and Leo believes “the integration with the bookings has helped us to increase our sales as a result.” This is what we at Memsec strive to do, provide your business with the tools it needs to grow.
We know that we are unique in comparison to our competitors, as we listen to what your venue requires. Leo further supports this by stating “Memsec’s willingness to take a bespoke approach allowed us to use the features we wanted, rather than the big companies who take the ‘it’s our way or the highway approach’” We pride ourselves in knowing our customers and that personalisation is noted by The Saddle Room as they appreciate our close partnership and “being a customer, not a number”.
One thing that Leo mentions above all else is the support that we offer all of our customers, stating:
“The customer service is great and always available for help, when it is needed”
This is a key part of our business, providing our venues with 24/7 emergency support so that you know that your business is just as important to us, as it is to you.
