Spot White initially installed our software and hardware in their first site, in Newcastle, before expanding to China Town and continuing to use Memsec Epos in their new venue. A vibrant leisure venture, in the heart of the North East, Spot White understands what high quality encompasses.
Adam, the owner of Spot White, credits Memsec’s software for allowing his fast-paced business to run efficiently. Adam highlights the speed in which the software allows his staff to provide a streamlined service, which helps to build customer satisfaction. “In areas where we thought it was not possible to speed up service, the Memsec software is either fully customisable to our needs, or Memsec has developers on hand to create new custom features. This is extremely useful for us as a business that relies on maximum efficiency at peak times.”
We are consistently challenging ourselves to attune closely to our customers’ needs and update our software in line with what our customers deem as important. We know that it is vital for a business, at all times but especially at peaks, to rely on your till system to work for you and your team. When there are blips, we work tirelessly to resolve any issues in a timely matter, so you can focus on your business.
One thing that sets us apart from a lot of our competitors is that we do not base your data in the cloud, the data is based locally and ensures a smooth service regardless of internet droppages. Adam discusses the importance of this reliability for his business and was one of the initial attractions of Memsec.
Spot White use a variety of our services to ensure maximum running capacity of the venue. One element that Adam praises is the back-office system, allowing him to monitor his business easily, under time constraints. Adam emphasises that the customisable interfaces are essential to speeding up service for his team, explaining “we can spend more time serving customers instead of being slowed down by inefficient technology.”
